Industries
Retail and E-commerce
Online stores, mobile money integration, and customer systems for retailers and distributors.
Context
The reality in retail and e-commerce
Retail in Ghana runs substantially on mobile money, and any online store that treats card payment as the default will lose most of its customers at checkout. Many retailers sell through WhatsApp and Instagram where orders arrive as messages and are tracked in notebooks, and stock positions differ between the shop floor and whatever system exists. Delivery is typically handled by third parties whose status information never reaches the customer.
Challenges
What we hear most often
Checkout flows built around cards when customers pay by mobile money.
Orders arriving through WhatsApp and social messages, tracked manually.
Stock positions that differ between the shop, the store room, and the system.
Delivery handled by third parties, leaving customers without status information.
How we help
What AITS does for retail and e-commerce
E-commerce with mobile money
Online stores with mobile money integrated as a first-class payment method alongside cards, because that is how your customers actually pay.
Order and inventory systems
Bringing social and messaging orders into one place with stock, so the position is current rather than reconstructed.
Customer engagement automation
Automated order confirmation, delivery updates, and follow-up so customers are informed without someone messaging each one.
Services
Most relevant to this sector
Working in retail and e-commerce? Let us talk.
A first conversation costs nothing and usually clarifies more than a proposal would. If we are not the right fit, we will say so.