Industries
Insurance
Claims automation, document intelligence, and customer systems for insurers and brokers.
Context
The reality in insurance
Insurance in Ghana runs on documents — proposal forms, claims paperwork, medical reports, police reports, valuations — most of which arrive as scans, photographs, or paper. Under National Insurance Commission oversight, insurers must handle claims within defined service expectations while low penetration rates keep commercial pressure on acquisition cost. The result is a sector where the bottleneck is frequently not underwriting judgement but the manual handling of paper.
Challenges
What we hear most often
Claims documentation arriving as scans and photographs that must be read and re-keyed by hand.
Claims turnaround expectations that manual processing struggles to meet at volume.
Customer data spread across broker, underwriting, and claims systems with no single view.
Acquisition costs that make digital self-service attractive but hard to justify building from scratch.
How we help
What AITS does for insurance
Document intelligence for claims
Extracting structured data from claims documents, medical reports, and forms so assessors spend their time on judgement rather than transcription.
Claims workflow automation
Automating routing, acknowledgement, status updates, and chasing so claims progress without someone manually tracking each one.
Customer-facing portals
Self-service quote, policy, and claims-status portals built to work on the mobile devices your customers actually use.
Services
Most relevant to this sector
Working in insurance? Let us talk.
A first conversation costs nothing and usually clarifies more than a proposal would. If we are not the right fit, we will say so.